Please note that BFPO cannot pay full compensation for damage or loss should your item not be covered for its full value. We strongly recommend using Royal Mail Special Delivery for expensive purchases, which offers several levels of compensation and comes with a full track and trace capability.
Whilst the vast majority of customers will receive an excellent service and customer experience occasionally things go wrong and mail becomes lost or damaged.
What is Track your item and how do I use it?
BFPO mail may endure a long journey to reach its destination especially in remote areas of the world and mail may pass through several organisations e. The main cause of this is shower gels. BFPO has to deal with several of these daily.
Customers are advised to send these with screw caps or if not feasible secure the cap with adhesive tape to prevent opening in transit. There is no fee is payable in addition to postage. Customers should obtain a Certificate of Posting and retain evidence of the value of goods, which must be produced in the event of a claim for loss or damage. This service is available for all letter services air and surface letters, small parcels and printed papers to the UK, plus to and from BFPO numbered addresses.
This service provides a signature on delivery and compensation cover for valuables. These are shown in the tables below. The maximum weight that can be sent is 20 kilogram, subject to the restrictions each BFPO number.
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Customers may use their own envelope, but items containing money or jewellery must be sent using the Royal Mail special delivery prepaid envelopes if compensation cover for loss or damage is to apply. Special delivery does not provide timed delivery, telephone confirmation of delivery or compensation for delay or consequential loss.
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See table below for compensation available and the cost of the service, including postage. The table below shows the cost for the service according to weight, including postage. Customers should affix the correct postage to the item. This service is available for airmail and surface mail letters, small parcels and printed papers up to 2kg, and is available to all International destinations. Compensation is subject to conditions and certain exclusions.
Parcels over 2kg and up to 30kg leaving the EU are delivered by Parcelforce. Business Commercial customers will be supplied with relevant documentation. Customers who purchase and use online postage may find the recipient is surcharged before the mail can be delivered. If the recipient refuses to pay the surcharge the mail may become difficult to trace if no senders details are available resulting in the loss of the item.
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In such cases BFPO cannot pay compensation. This service will operate until further notice. Lawrence spoke to the Royal Mail complaints department and was informed that the delivery time for the first class post was, as far as the post office was concerned, delivery within 15 working days. But here's the proof: the Royal Mail's terms and conditions - which say they won't offer compensation for a delayed first-class letter, unless it still hasn't arrived 15 working days after the due date.
So if the 60p first class stamp doesn't offer enough of a guarantee for you, you could always pay more on a Royal Mail service that promises extra reassurance. Craig Taylor took advantage of that service in March this year - but it was a decision that would cost him dearly. He booked a trip to China and sent his passport off in the post to the Chinese visa centre in order to apply to get into the country.
He sent his passport off using recorded delivery and had left plenty of time. But the passport got lost in the system, meaning that Craig was not only in danger of missing his trip to China, but was actually unable to go on another holiday in Egypt. Then there's the days off work - and the price of the lost holiday. So much for Royal Mail's boast that it's recorded 'signed' for service gives you complete peace of mind when you're sending post.
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But what if you are receiving post? We've heard from one viewer who ordered two dresses online, in a tiny size six, for an important function back in December The supplier confirmed they were sent by recorded delivery - and even provided a tracking number. But by the end of April , the dresses still hadn't arrived; and if - or when - they do, they won't be much use, because that viewer is now eight months pregnant!
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England This advice applies to England: England home Advice can vary depending on where you live. Type of postage When it's due 1st class The next working day 2nd class 3 working days after posting Special delivery On the date the sender requested.
Did this advice help? Yes No. Why wasn't this advice helpful? It isn't relevant to my situation.